The Retail Computer Group LLC




  • NCR Counterpoint Mobile and iOS10

    NCR Counterpoint Mobile and iOS10

    NCR Counterpoint Mobile:

    Please Do Not Update to iOS10


    Apple will be releasing iOS10 on Tuesday, September 13. In anticipation of the upcoming release, we would like to remind you of a few recommendations regarding NCR Counterpoint Mobile:

    • Please do not update your NCR Counterpoint Mobile device to iOS10 until we can provide guidance to ensure it doesn’t impact CPMobile software.

    • Update your device to the most recent iOS9 release (iOS 9.3.5) before Tuesday, September 13. This is the most up-to-date, secure, supported iOS release for NCR Counterpoint Mobile.

    • We recommend turning off automatic updates to prevent an automatic update to iOS10. By turning off these automatic updates, you can choose if and when to upgrade

    We will provide updates on when we recommend to update your device with iOS10.






    How to Turn Off Automatic Updates

    The steps for disabling automatic downloads are below as well as in the NCR Counterpoint Mobile online help.

    On your Apple device:

    1. Go to “Settings” > “iTunes & App Store”

    2.  Under the “Automatic Downloads” section, ensure “Updates” is off







    If you have any questions or concerns please feel free to call our support line at:

    1-800-944-0917 ext 120.



  • Windows 10 Warning





    It has come to our attention that Windows 10 has become "Sneaky" at updating your system. Even if you tell your system NOT to update to Windows 10 it may still update.


    Once your system starts to update you cannot cancel it. However, once the install is finished, close the completed box. The End User License Agreement will then display, click DECLINE and it will revert back to the previous version of Windows.


    **To make sure that this update does not happen (or happen again) please contact TRCG Support so we can make the necessary adjustments.**



    If Windows 10 is already installed, please follow the steps below to revert back to the previous version (or call support for assistance):


    1. Open the Start menu and select Settings.


    2. Click the "Update & Security" icon and select "Recovery." You should see a "Go back to Window 7" or "Go back to Windows 8.1 option."


    3. Click the Get started button to remove Windows 10 install and to restore your previous Windows operating system version.



    If you have any questions please call support at 800-944-0917 ext 120

  • Mercury becomes Vantiv

    Mercury and Element Are Now Vantiv Integrated Payments

    Mercury and Element Are Now Vantiv Integrated Payments


    New name, more benefits, enhanced partnership and a single, more powerful brand

     provide even more value for partners and merchants


    CINCINNATI, Feb. 4, 2016 - Vantiv, Inc. (NYSE: VNTV) announced today that Mercury Payment Systems, a leading provider of payments technology and services for small and medium-sized businesses (SMBs), and Element Payment Services, a recognized leader in PCI compliant payment processing solutions, will now become Vantiv Integrated Payments. While both companies have been subsidiaries for nearly two years, they will now go to market under the single, powerful Vantiv brand.


    "The Vantiv brand represents a strong set of value propositions with which our partners can win business, including Vantiv's experience as the leader in processing everyday spend and award-winning technology in security, reporting and eCommerce," said Matt Taylor, group president of integrated payments and emerging channels at Vantiv. "During this rebranding phase, we are also rolling out new capabilities and features that will help our partners and merchants be more successful in the marketplace. Furthermore, we will also leverage the power, scale and reliability of Vantiv's omni-channel processing engine with this transition."


    Partners and merchants will have additional benefits including faster funding, better merchant reporting, access to American Express OptBlue, deeper connections to the card brands, and the enhanced Vantiv Advantage Partner Program.


    "Vantiv's mission is to make payments smarter, faster and easier, and our brand is designed to communicate that," said Larry Drury, chief marketing officer at Vantiv. "Transitioning Mercury and Element to the Vantiv brand allows us to bring our scale and breadth of technologies under one brand."


    "The unique spirit that made Mercury and Element leaders in the integrated payments space doesn't go away with this rebranding," continued Taylor. "The people, the products and the 24-hour award-winning customer service that our partners and customers have known and trusted for years, will be the same today as it was yesterday."


    This spirit is reflected in the many awards Mercury and Element have won over the years, including:  Business Solutions Magazine's Best Channel Vendor 2016 (Mercury and Element); RSPA's RetailNow Gold Medallion Winner  (Mercury); BSM Best Channel Service Award 2010-2015 (Element); International Service Excellence Award 2014 (Mercury); 20 Fastest Growing Software Companies 2016 (Element); National Customer Service Association Service Team of the Year 2014 (Mercury); and Stevie National Bronze Front-line Customer Service Team 2014 and 2015 (Mercury).


    For more information on Vantiv Integrated Payments visit and



    Vantiv Integrated Payments is making payments smarter, faster and easier by partnering with software companies and technology service firms to embed payments processing in front and back office applications. Our commerce technology integrates into a broad set of point of sale systems, reaching merchants through an extensive partner network of thousands of point-of-sale software developers and value-added resellers. Our award-winning customer service and value-added solutions help businesses to streamline and build revenue through simple to use commerce solutions.



    Vantiv, Inc. (NYSE: VNTV) is a leading payment processor differentiated by an integrated technology platform. Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them become more efficient, more secure and more successful. Vantiv is the second largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company's growth strategy includes expanding further into high-growth channels and verticals, including integrated payments, ecommerce, and merchant bank. Visit us at the new, or follow us on Twitter, Facebook, LinkedIn, Google+ and YouTube.


    © 2016 Vantiv, LLC. All Rights Reserved. All trademarks, service marks and trade names referenced herein are the property of their respective owners. Vantiv and other Vantiv products and services mentioned herein as well as their respective logos are registered trademarks or trademarks of Vantiv, LLC in the U.S. and other countries.


    --For the original article click here


  • March Network News

  • New Product

    Drive Profitability & Optimize Your Security


    As a valued customer of The Retail Customer Group, we'd like to share with you a solution that will improve your profitability and optimize your security.  This IP video solution for retailers offers unparalleled reliability, ensuring your video and corresponding data is always there when needed.  Understand what's happening inside your stores, from the POS to the backroom.


    Searchlight for Retail is a video-based intelligence solutions from our partner March Networks.  March Networks helps  companies around the world use video surveillance to improve their business by preventing loss, protecting assets, improving profits and delivering insight to drive operational efficiency.


                                       Their solutions integrate video with transaction data and analytics to

                                       provide insight that can be shared and leveraged across multiple business groups in one company - helping to drive more value out of your video surveillance investment.


    March Networks - Intelligent Retail Solutions


    With over 185,000 systems installed, March Networks intelligent video solutions are trusted in more than 50 countries to protect assets, reduce losses, improve business performance and enhance customer satisfaction.



    • Minimize shrink and increase revenues


    • Gain insight into consumer and

              employee behavior


    • Drive profitability with analytics

             focused on marketing,

            operations and merchandising


    • Reduce investigation times

             with suspicious activity alerts.

             Integrate video with

             point-of-sale (POS) transaction

             data in custom reports on all

             aspects of your business


    • Access reporting through a simple,

              browser-based dashboard


                                                                                                   March Networks - Integrated Solutions


    Leading retailer Tommy Bahamas reduces investigation times by over 90% and eliminates "frustration factor".

     At The Retail Computer Group LLC, we specialize in providing solutions that help you manage and improve your overall business.


     To find out more about this IP video solution

    from March Networks, contact us today.

  • Passport Software Announces New Affordable Care Act Reporting Software Add-on

    Passport Software Announces New

    Affordable Care Act Reporting Software Add-on


    "Our new ACA software assists employers to manage work schedules and insurance obligations. Employee data maintenance is centralized and streamlined, and encryption keeps sensitive data secure", says John Miller, Passport's President. "Our Passport Business Solutions Payroll software users will enjoy the time-saving integration, but our new ACA product can also be used standalone. To serve individual companies, multi-company organizations, and financial service providers and their customers, we offer different ACA product options", says Miller.


     Passport's ACA Reports include:


    • 1095-C Federal forms required for each insurance-eligible employee.

    • 1094-C Authoritative transmittal summary for a company or ALE (Applicable Large Employer)


    • ALE Calculation Report - Determine if a company is subject to ACA regulations.

    • Standard Measurement Period Report - Monitor current employees and adjust schedules


    • Initial Measurement Period Report - Monitor part time employees hired between Standard

      Measurement Periods and manage schedules accordingly.

    • ACA Insurance Report - Review insurance affordability and employee/employer contributions.

    • ACA Safe Harbor Comparison - Compare measurement methods used for determining


    • Eligibility and Offers of Insurance Coverage - An audit report to help ensure compliance.




  • REMINDER - Windows 10

    Window 10 is now out, but at this point TRCG recommends that you DO NOT install the upgrade.  As with any new operating system, NCR is working to certify the software and make sure that it will run properly with CounterPoint.  Upgrading prior to certification can lead to complications that end up causing you and your business unnecessary headaches.



    Our advice is to be patient.  The free Windows 10 upgrade will be available for a year following its release.  You can still reserve your copy, but do not install it until certification has been completed



  • Microsoft Server 2003  Support Expiring

    Windows Server 2003 support is ending July 14, 2015


    What does end of support mean for you?

    After July 14, Microsoft will no longer issue security updates for any version of Windows Server 2003.


  • NCR ranked #7

    NCR Named the 7th Most Reputable Company in Technology by Reputation Institute

    Consumer transaction technologies leader recognized as one of America’s most reputable companies for its innovative solutions, services, workplace and more

    DULUTH, Ga., Jul 01, 2015 (BUSINESS WIRE) -- NCR Corporation NCR, +0.66% the global leader in consumer transaction technologies, has been named among America’s most reputable companies in the technology industry, according to a new list released by Reputation Institute. NCR ranked #7 overall on the 2015 list of America’s top 25 most reputable technology companies, ahead of some of the most recognizable brands in the world.


    Compiled annually by Reputation Institute, the world’s foremost research and advisory firm focused solely on corporate reputations, the list of America’s top 25 most reputable technology companies is derived from the data collected for the US RepTrak® 100 study.


    The 2015 US RepTrak® 100 examines perceptions of companies by the US general public based on over 50,000 interviews. Reputation Institute’s RepTrak® model is the gold standard for reputation measurement, providing a one-of-a-kind measurement of how the public views the world’s best-known companies. The RepTrak® database is normative, examining 15 stakeholder groups in more than 25 industries and more than 50 countries for more than 7,000 companies.



    “Our customers, partners, and the millions of people whose lives are touched every day by NCR’s innovative solutions when they bank, dine, shop and travel are at the heart of everything we do,” said NCR Chairman and CEO Bill Nuti. “Competition in the technology industry is fierce, and having the best products is simply not good enough. NCR’s reinvention has always been about having the best people too, guided by a globally consistent set of shared values that serve as our compass each and every day. Being recognized as one of the most reputable companies in the tech industry only happens when it is truly earned and deserves to be cherished. I could not be more proud of how far we have come or more excited for the bright future ahead for this great company.”


    This recognition of NCR as one of America’s most reputable technology companies is the latest in a series of high-profile accolades bestowed upon the company for its reinvention over the last decade under the leadership of Mr. Nuti. NCR was recently named by Forbes as one of “America’s Best Employers 2015,” Harvard Business School professors have authored a case study on NCR’s reinvention that is now being taught in the classroom, and Mr. Nuti has been selected in the company’s home market as among the “Most Admired CEOs” for 2015.


    “Technology companies with strong reputations recognize that their reputations are dependent on more than just the products and services they provide,” says Brad Hecht, chief research officer at Reputation Institute (RI). “The second most important driver of reputation in the technology industry is governance, or whether a company is responsibly run, fair and transparent.”


    The full list of America’s top 25 most reputable companies in the technology industry can be found online at


    About Reputation Institute


    Reputation Institute (RI) is the world’s leading research-based consulting and advisory firm for reputation. RI enables many of the world’s leading companies to make more confident business decisions that build and protect reputation capital, analyze risk and sustainability topics, and drive competitive advantage. RI’s most prominent management tool is the RepTrak® model for analyzing the reputations of companies and institutions — best known via the Global RepTrak® 100, the world’s largest and most comprehensive study of corporate reputations, as well as Country RepTrak® and City RepTrak® studies that look at reputation across organizations within a given geography.


    Learn more at:


    About NCR Corporation


    NCR Corporation NCR, +0.66% is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.


    NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.


    Web sites: ;

    Twitter: @NCRCorporation





    View source version on


    SOURCE: NCR Corporation


    NCR Corporation

    Kevin Ruane, 212-589-8553


    Copyright Business Wire 2015

  • Follow Us on Facebook

    We invite you to check out our new and improved Facebook Page!! We plan to use this as a way to share relevant information, important news stories and other topics of interest to our clients. Be sure to check often, as we will be updating the page regularly.


  • Windows 10 Is Coming....But Wait

    Windows 10 is coming...but WAIT!


    Windows 10 is going to be released on July 29th, and any Genuine User of Windows 7 or 8/8.1 will be able to upgrade for free.  In fact, you may have even seen a notification recently appear in your system tray offering the upgrade.


    At this point TRCG recommends that you DO NOT install the upgrade.  As with any new operating system, NCR is working to certify the software and make sure that it will run properly with CounterPoint.  Upgrading prior to certification can lead to complications that end up causing you and your business unnecessary headaches.


    Our advice is to be patient.  The free Windows 10 upgrade will be available for a year following its release.  You can still reserve your copy, but do not install it until certification has been completed



    For further questions please click here to visit this FAQ from Microsoft