How to Request Support:


For all support request, please call this toll free phone number 1-800-944-0917 and leave your support request at extension 120. You may also email your support request to for standard support.


Standard Support is available via toll free telephone and email during normal business hours between 8:00 am and 6:00 pm Eastern Standard Time, Monday through Friday.


Extended Support hours cover 6:00 pm to 9:00 pm Eastern Standard Time, Monday through Friday, as well as 8:00 am through 8:00 pm Saturdays and Sundays.


Extended Support is only available when you cannot: log into CounterPoint,  print a receipt, complete a ticket, process credit cards, or run Offline Ticket Entry.


Only voicemail messages made to ext. 120 are responded to when using extended support.

All other support request during Extended Support Hours will be addressed the next business day.



The toll free number for Extended Support is 800 944-0917 ext. 120.


TRCG does not provide support on Christmas and Easter.



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